Google Reviews
Always extremely customer oriented with attention carefully paid to custom requirements as necessary
I love working with Mapes, they are very friendly and easy to work with.
Their banjo strings are some of the best in the business. Their customer service is even better though. Eric and his team will treat you right! I’m a customer for life.
I've had some billing errors with them through their online system, to the point where made string sets were sitting in the factory but they couldn't process the payment because the time between the start of the order and completion was to long.
But the real kicker for me was when I had a time sensitive order, purchased expadited shipping, and then had the package sent to the wrong address (everything was right on my end). That error unfortunately lost me the client, a headache trying to figure out what on earth happened (they don't send tracking info),
To make matters worse, I got the runaround from the staff, and they refused to compensate me for the loss of the job!
But the real kicker for me was when I had a time sensitive order, purchased expadited shipping, and then had the package sent to the wrong address (everything was right on my end). That error unfortunately lost me the client, a headache trying to figure out what on earth happened (they don't send tracking info),
To make matters worse, I got the runaround from the staff, and they refused to compensate me for the loss of the job!
